Frequently Asked Questions
How long does it take to make my lei?
Each order is processed in the order it is received. Because each lei is made with your event in mind and can be customized to your desired look at minimum a lei takes 2 hours to make but can take up to 3 and a half hours to complete.
Can I order a candy lei with Cholocate?
You can, and I would be more than happy to make it for you but please keep in mind that chocolate melts.
How much does a lei cost?
Each lei is customized to fit your gifting budget. Leis start as low as $9. Contact us now to get your specialized gift pricing.
How do I get my completed product?
Scheduling a pick up time once the order is completed is the most popular option. However, orders can be delivered or shipped for an additional fee if Congratulei is too far away.
What type of payments do you accept?
Cash, Check, or Credit Card (surcharges apply for credit card transactions).
What is the ordering process?
When you are ready to place your order email or give us a call. We will go over the customization details and begin processing your order. Once payment is received, the magic begins and your order is completed. Once completed (by due date or sooner) you will be contacted to arrange for delivery/pick up. Its that simple! Please note, orders are started in the order in which payment was received so it is important to get your payment in.
I need a lei by tonight, can you do it?
There is a posibility one can be customized but in the case one can not, there are a few leis premade that can be chosen from.
Why order from you?
Congratulei strives for 100% customer satisfaction and consistly stays in communication with our clients. We want your gift to stand out above the rest which is why orders take so long to complete. Each bill is folded the same to provide a uniform design. You do not have to worry about ever receiving fake bills or us disappearing with your money when you order through Congratulei. We use the highest quality of products available and never generic candy.
Why is my order taxed?
Congratulei is licensed through the California Board of Equalization, which means we are required to collect tax on our products. Which is also great news for you, you can trust we wont disapper with your hard earned money or provide you with fake bills.
I've read through your FAQ and still have some questions, now what?
Contact us and we will get back to you within the day.